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Create preset welcome messages and include options like “Press 1 for Sales”, “Press 2 for Support”. Use different greetings for out of hours, weekends and public holidays.
By listening to your preset greeting message and choosing the relevant options on the number pad, people calling your business number will be directed to the mobile of the most appropriate person or department.
If customer wait times are more important than who takes the call, send calls to the mobile of the next available member ofyour team.
Ensure call handling duties are shared equally across your team by sending calls to the mobile of the user who has been idle for the longest.
The PiPcall business calling app is designed to have the same features as a desk phone available on personal and business mobile phones.
All Features