MOBILE UCAAS FEATURES
Mobile UCaaS Features Built for Field Workforces
Everything your field workforce needs — built directly into mobile. Mobile+ gives your team the full functionality of a desk phone, without changing how they make calls. Built on the mobile voice network. Designed for teams that work on the move.
Built around the way your teams already work
One business phone system — deployable on SIMs, eSIMs, personal mobiles, desktops and desk phones.
Mobile+ SIM
Business calling features built directly into a physical SIM - no additional equipment required.
Mobile+ eSIM
Business calling features built into an eSIM for compatible devices - no physical SIM swap needed.
Mobile+ App
Access your business phone system through the Mobile+ app where a SIM change isn’t required.
Softphone
Make and receive calls from your laptop or computer using a simple softphone app.
Desk phone
Integrates with most desk phones. It should be possible for us to switch your phone without physical interaction.
For SIM and eSIM users, calls are made through your phone’s native dialler - not a separate calling app – so the experience stays familiar.
Desk phone calling, built into mobile
BUSINESS HOURS
When work is over, calls follow your out-of-hours rules
Be free from your work calls that intrude on personal life, Business Hours will allow calls only when you want and follow your rules when you don't.
Automatic time-based rules
Your number can automatically redirect to voicemail when operating hours come to an end, One less thing to remember.
Let the out-of-hours team handle the call
Alternatively, rules can allow you to redirect the call to a specific user or group when your business is closed.
Business hours
Out of hours, calls go where you decide — not to a dead line.IVR
Route customers to the right team to handle their needs
By setting up IVR (Interactive Voice Response), customers interact with a routing system that guides them to the right team.
Route calls to Ring Groups
As your business grows, combine IVR with a Ring Group to ensure that you are never overwhelmed by high call volumes.
Only answer a call that concerns you
IVR routes ensure that when your phone rings, you are the right person for that call. This prevents wasted time spent answering calls that would be better suited to a colleague
IVR
Callers choose where to go, and land there first time.RING GROUP
When answering the call is vital, simultaneously ring multiple users
Ring groups can ring several devices at once or one at a time, so you can be confident that someone will always be on hand to answer.
Build call flows that obey your rules
By combining ring groups with an IVR you can create a flow that guides customers to the right team, whether that's one user or many.
Cut the cord to your desk
A Ring Group allows you to be truly free and on the move. You can answer business calls on your mobile or have the confidence they will be routed to someone who is available.
Ring group
Rings the next person in too, until someone picks up.SHARED TEAM NUMBER
One business number, shared by the whole team
Give customers one number to save. Calls can ring multiple users, so they reach whoever’s available — without exposing personal mobiles.
Keep one caller ID
Everyone calls out as the business, not from personal numbers.
Never miss a call
Route call-backs to the right person, team or rota.
Shared team number
One business number, no matter who makes the call.CALL RECORDING
Record mobile business calls — automatically
Capture business calls on mobile so supervisors can review, coach and stay compliant.
Built for compliance
Role-based recording with clear user controls, secure access, and retention rules that can align to your internal policy.
Review and coach
Turn real calls into measurable improvements with fast retrieval, structured reviews, and consistent coaching across teams.
Call recording
Every work call captured and stored, without anyone remembering to.CALL HOLD & TRANSFER
Handle calls properly — from your mobile
Put callers on hold, transfer to a colleague, or bring someone in — without leaving the native dialler.
Transfer with confidence
Move calls to the right person or team in seconds, without dropping the customer or forcing a call-back.
Keep service flowing
Place calls on hold during site checks or handovers, then resume smoothly so conversations stay professional.
Call hold / transfer
Hold a live call and hand it to the right person.Talk to us about mobile calling for your team
Tell us how your team works and we will recommend the right Mobile+ setup for your users, numbers and devices.