THE MOBILE CALL ASSESSMENT PLATFORM FOR THE RAIL SECTOR

Meet Network Rail communication standards with continuous call assurance.

Record and analyse safety-critical mobile conversations to monitor communication quality and improve operational safety.

COMPLIANCE ISN'T OPTIONAL

Move beyond call recording to continuous communication assurance

PiPcall helps rail organisations capture, retain, monitor and assess safety-critical mobile communications in line with Network Rail standards. From secure mobile call recording over the mobile voice network to automated communication assessment, PiPcall gives you the visibility needed to improve communication quality at scale.

Record mobile calls

Prove accountability with secure storage

Roll out to personal and company mobiles

Assess and analysing spoken mobile communication

… you need a better way to manage mobile.

Safety-critical mobile communications, built for rail

PiPcall enables rail organisations to capture, store and manage safety-critical mobile communications with greater visibility, control and compliance — without compromising call quality or changing how teams work in the field.

Record both inbound and outbound calls

Automatically record inbound and outbound mobile calls for compliance, investigation and communication monitoring.

Secure central recording storage

Recordings are securely stored in a central platform — giving authorised teams access to calls, timestamps and communication records.

Assess safety-critical communications

Analyise safety-critical conversations against communication standards such as identification, repeat-back, clarity and closure.

No call quality compromise

Because PiPcall runs on the mobile voice network, recordings benefit from superior clarity and reliability—even in poor data coverage areas.

From voice conversations to business insight

PiPcall provides a platform for business interaction assessment, analysing spoken mobile communication to surface quality, outcomes, risks, and improvement opportunities.

Make critical conversations visible and accountable
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Understand who is speaking, in what role, and in what context, without changing how your teams work.

PiPcall captures and analyses conversations so organisations can understand whether communication met the required standard for the situation.

Understand who said what, and why

PiPcall turns spoken conversations into structured insight. Every interaction is transcribed, analysed, and linked to the people, roles, and context involved, so you can clearly see what was communicated and why it mattered.

This removes ambiguity, reduces reliance on memory or interpretation, and provides a reliable record of critical conversations.

Assess conversations against role-specific expectations

Different roles communicate differently and should be assessed differently.

PiPcall evaluates conversations against role-aware rules and expectations, ensuring communication is judged fairly and accurately based on the task, responsibility, and operational context of each participant.

Create clarity across multi-party or cross-company interactions

When multiple teams, contractors, or organisations are involved, accountability can quickly become blurred.

PiPcall provides a consistent way to assess and understand conversations across organisational boundaries, creating shared visibility, clearer accountability, and stronger confidence in how decisions and instructions are communicated.

Designed for trust, security and control

PiPcall is built for environments where conversations matter and data must be protected. Your conversations stay secure, private, and fully under your control.

Built in safeguards:

Secure, encrypted data handling

All conversation data is handled securely using modern encryption standards, both in transit and at rest. This ensures sensitive communications remain protected throughout the assessment process, from ingestion to analysis and storage.

Data is never exposed beyond authorised users and systems.

Enterprise-grade cloud infrastructure

PiPcall operates on secure, enterprise-grade cloud infrastructure designed for reliability, scalability, and resilience.

This allows organisations to analyse large volumes of conversations safely, without compromising performance, availability, or compliance requirements.

Clear access controls and auditability

Role-based access controls ensure users only see what they are authorised to see, whether they are assessors, reviewers, or administrators.

Every action is logged, providing a clear audit trail that supports governance, accountability, and regulatory oversight.

Works alongside existing telephony and recording platforms

PiPcall is designed to complement your existing environment, not replace it.

The platform can ingest conversations from existing call recording and telephony systems, allowing organisations to apply advanced assessment and insight without changing how teams communicate day to day.

Be in control of how conversations are assessed
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PiPcall helps organisations move from reactive review to proactive understanding.
Insights are drawn from real conversations, not assumptions.

Identify communication risks early

PiPcall highlights conversations where communication standards may have slipped, allowing teams to spot potential risks before they escalate into incidents, complaints, or operational failures.

This enables early intervention based on evidence, not hindsight.

Spot recurring issues or training gaps

By analysing conversations at scale, PiPcall reveals patterns that are difficult to see through manual review alone.

Recurring issues, emerging trends, and training gaps become visible across teams, sites, or roles, supporting targeted improvement rather than blanket retraining.

Reconstruct interactions when outcomes are challenged

When decisions, instructions, or actions are questioned, PiPcall provides a clear, structured view of what was said and how the interaction unfolded.

This supports fair investigation, confident decision-making, and faster resolution when outcomes are disputed.

Improve consistency across teams and partners

In environments involving multiple teams, contractors, or organisations, consistency is critical.

PiPcall applies the same assessment approach across all conversations, helping ensure communication standards are understood, applied, and improved consistently, regardless of who is involved.

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High-quality calls over the mobile voice network

Calls to and from Mobile+ are always over the mobile voice network. Our unique technology allows us to bridge the gap between resilient, high-quality calls and the features that a data connection can bring.

When you make a call from our app a short data message is sent to our cloud platform - this enables Mobile+ to do its magic. Our technology allows us to enhance your native mobile voice network calls with advanced features such as call recording, transfers and real-time monitoring.

Why choose PiPcall?

Whether you're managing a dispersed workforce, enabling remote work, or supporting regulated communications, PiPcall’s call recording is designed to scale with your needs—without costly infrastructure or app workarounds.

Mobile+ is the next generation of business mobile solutions.

Speak to our team ➜